Returns & Exchanges Policy
Our Return Policy
We accept returns within 30 days of delivery for most unworn, unwashed items with original tags attached. Some exclusions apply (see below).
How to Return an Item
- Initiate your return through our Returns Portal
- Package items securely in original packaging
- Attach the prepaid return label (where applicable)
- Drop off at your nearest post office
Return Conditions
Items must be:
- In original condition
- With all tags attached
- Free of stains or odors
- In original packaging (for footwear/accessories)
Non-Returnable Items
The following cannot be returned:
- Swimwear (hygiene reasons)
- Earrings (for health safety)
- Custom-made/special order items
- Gift cards
- Items marked “Final Sale”
Refund Processing
- Refunds are issued to original payment method
- Processing takes 5-10 business days after we receive return
- Original shipping fees are non-refundable
- Return shipping costs are customer’s responsibility
Exchanges
For size exchanges:
- Return original item following standard procedure
- Place new order for desired size
We recommend ordering new size before returning to ensure availability.
Damaged/Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours via our Support Form
- Include photos of damage/defect
- We’ll provide return instructions
International Returns
International customers:
- Must cover return shipping costs
- Should declare as “Returned Goods” to avoid customs fees
- May be subject to restocking fee (15%)
Store Credit Option
Instead of refund, you may request:
- Store credit (no expiration)
- Faster processing (1-3 business days)
Select this option in returns portal
Holiday Policy
Extended return window applies for purchases made:
- November 1 – December 24 (returns until January 15)
- Must meet all standard return conditions
More Information
For complete details, visit our Returns FAQ