Shipping Information
Delivery Options
We offer several shipping methods to meet your needs:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- Priority Shipping: Next business day (order by 12pm)
Processing Time
All orders require 1-2 business days for processing before dispatch. During peak periods, additional processing time may be required.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery method selected
- Package weight and dimensions
- Delivery destination
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Track your package through our Order Status page.
International Shipping
We ship worldwide with the following considerations:
- Delivery times vary by destination
- Customers are responsible for any customs fees
- International orders may be subject to additional processing time
Delivery Areas
We deliver to all Australian states and territories. Some remote areas may experience longer delivery times.
Shipping Restrictions
Certain items may have special shipping requirements due to size or weight. These will be noted on product pages.
Failed Deliveries
If delivery is unsuccessful after multiple attempts, your package will be returned to our facility. Additional shipping fees may apply for reshipment.
Change of Address
Address changes must be requested within 2 hours of order placement. After this window, we cannot guarantee we can modify the shipping address.
Damaged Items
If your order arrives damaged, please contact us immediately through our Support Center within 48 hours of delivery.
Shipping Delays
While we make every effort to deliver on time, we are not responsible for delays caused by:
- Carrier issues
- Weather events
- Customs clearance
- Incorrect address information
More Questions?
Visit our Shipping FAQ for additional information about our delivery services.